My Orders Are in the Failed Order Section, and the Reason is "Ordered Quantity Not Available." What Should I Do?

Article last modified on: Mon, 18 Sep 2023

The error message "Ordered Quantity Not Available" indicates that the SKU for which the order was placed does not have sufficient inventory available in your Shopify store. To address this issue, follow these steps:

1. Update Inventory: Ensure that you have adequate inventory for the SKU in question on your Shopify store. This will prevent orders from failing due to insufficient stock.

2. Set Threshold Inventory: To avoid potential order failures during inventory updates, consider setting a threshold inventory level (e.g., 2 or 3) in the Settings section of our App. When your inventory reaches this threshold, it will be marked as "Out of Stock" on Walmart. This helps prevent orders from being placed when stock levels are low.

By taking these steps, you can effectively manage your inventory and reduce the likelihood of order failures due to insufficient stock. If you need further assistance or have additional questions, please don't hesitate to reach out for support.

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