Why Aren't Some of My Products Showing in the App?

Article last modified on: Mon, 11 Sep 2023

If you're experiencing the issue of certain products not appearing in the app, there are several potential factors to investigate:

1. Importing Type:

   - Firstly, double-check the importing type selected in the app's settings section. If you imported products based on criteria like product type or vendor, ensure that the missing products belong to the selected category.

2. Not-Profiled Tab:

   - Take a look at the "Not-Profiled" tab within the app. If a product doesn't meet the conditions defined in any of your created profiles, it will be listed under the "Not-Profiled" tab. In such cases, you may need to either create a new profile or modify existing ones to encompass the missing products.

3. Conditions and Profiles:

   - Review the conditions you've applied to your products. If the products that are missing don't meet the specified conditions, they might not appear. Consider creating new profiles or adjusting existing ones to include these products.

For additional guidance and a visual walkthrough of product profiling, please consult the accompanying GIF.

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