How do I go about refunding or cancelling orders through the app?

Article last modified on: Thu, 07 Sep 2023

You can easily initiate a refund or cancellation for an order using the app. Here are the steps to follow:

Access the App: Log in to the app associated with your Walmart seller account.

Select the Order: Locate and select the specific order that you wish to cancel or refund.

Initiate the Process: Once you've selected the order, you'll find options within the app to either cancel or refund it. Follow the appropriate steps based on your needs.

Note: It's important to keep in mind that if you choose to refund or cancel an order using the app, these actions may not immediately reflect on Walmart's platform. To ensure that the cancellation or refund is accurately processed on Walmart, you should perform these actions through the app or directly from the Walmart seller panel.

By following these steps, you can efficiently manage order cancellations and refunds within the app, and if necessary, synchronize these actions with your Walmart seller panel for accurate record-keeping.

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